When your grandmother – or any other adult demonstrating their infinitely superior wisdom for a moment – told you with an air of conspiring, “Doesn’t ask doesn’t get”, they had a good point. Apart from making a positive change from “Mustn’t grumble”, four well-chosen words communicated more than many a longer screed. Or, more accurately, a nebulous, windy cloud of a question.

There’s a fascinating post at Mark Gould’s Enlightened Tradition blog, Asking better questions, getting better insight, that ponders knowledge as something subject to push and pull. We’ve got quite good at push, albeit in an unfocused sort of way. If we live in an attention economy, it’s least partly because the need to pay attention and to pick your way through tidal waves of ‘information’ is becoming a modern survival technique. And export knowledge abounds, fizzing between the ears of the knowledge workers around us and the whirring on the hard-drives and the cloud stores of our latest gizmos.

But somehow this abundance of know-how manages to co-exist with equally cloudy stores of ignorance. As Mark Gould puts it:

Frequently, however, I see people asking quite open-ended questions in the hope that something useful will pop up. I suspect that what actually happens is that those with the knowledge to assist don’t answer precisely because the question is too vague.” (more…)