As one of the things that this blog explores is the nature and impact of our relationships, both with each other and with more abstract entities (‘the organisation’, ‘the strategy’ and so on), I was surprised when I searched for one particular word, and found only five references. The word was empathy – the ability to understand the world from someone else’s point of view. (And empathy is about understanding, not pity or admiration: empathy is about comprehension, not comparison.)
Being inquisitive, I googled the usual quotation sources, and came up similarly short-handed. (If you have a great quote about empathy, please share them with us.) As the web isn’t the only source of wisdom, I tried a few books – and found that the Oxford Dictionary of 20th Century Quotations doesn’t list it in the index at all. Reminding myself that understanding is something that sometimes needs to unearthed, I kept digging. And was subsequently relieved – if only as a human being – to find that some of the most respected minds (and mouths) in business and management theory had actually something to say on the subject:
- The number one practical competency for success in life and work is empathy
(Peter Drucker) - When you listen with empathy to another person, you give that person psychological air. And after that vital need is met, you can then focus on influencing or problem solving. This need for psychological air impacts communication in every area of life
(Steven Covey) (more…)